latest software updates

We want to keep you in the loop with all the latest happenings in our courses and system. On this page, you'll find a comprehensive log of all the exciting changes, improvements, and additions we make to our system. Whether it's a new feature, a course enhancement, or a system update, we've got you covered.

Bookmark this page and check back regularly.

Four New SLA Widgets Show Whether Your Team Is Responding on Time
Four New SLA Widgets Show Whether Your Team Is Responding on TimeESC Hub
Published on: 15/06/2026

Four new SLA widgets are now available in the ESC Hub Dashboards panel - tracking SLA met trend, breached trend, average response time, and performance by user and channel.

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Control Which Team Members Can Create Pipelines in ESC Hub
Control Which Team Members Can Create Pipelines in ESC HubESC Hub
Published on: 15/06/2026

ESC Hub now includes a dedicated Create Pipeline permission in Roles and Permissions. Admins can restrict pipeline creation, cloning, and duplicating by role.

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More Control Over Your SEO Subscription When You Need to Make Changes
More Control Over Your SEO Subscription When You Need to Make ChangesESC Hub
Published on: 10/06/2026

ESC Hub SEO subscription management now includes a guided cancellation flow with options to keep fixes, schedule cancellation, and reverse a scheduled cancel without contacting support.

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Your SMS Data Now Has Its Own Section in the ESC Hub Dashboard
Your SMS Data Now Has Its Own Section in the ESC Hub DashboardESC Hub
Published on: 04/06/2026

ESC Hub now has a dedicated SMS section in the Dashboards widget panel with five configurable widgets and SMS available in Custom Metrics.

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