latest software updates

We want to keep you in the loop with all the latest happenings in our courses and system. On this page, you'll find a comprehensive log of all the exciting changes, improvements, and additions we make to our system. Whether it's a new feature, a course enhancement, or a system update, we've got you covered.

Bookmark this page and check back regularly.

Transfer a Call to Any Staff Member From Your Phone - No Personal Number Needed

Karen King - ESC Hub

Published on: 08/09/2026

You can now hand off a call from the mobile app to any team member, even ones without a personal phone number. Warm or blind transfer, on any device they use.

Your Missed Call Text Backs Now Send From a Number That Actually Works

Karen King - ESC Hub

Published on: 04/09/2026

Missed call text backs used to fail when the number couldn't send SMS. Now your account picks an eligible number automatically so more follow ups land.

Text Message Carrier Fees Are Going Up Slightly on 1 October 2026

Karen King - ESC Hub

Published on: 04/09/2026

A small change to what some text messages cost, coming 1 October 2026. Here is exactly what is changing, who it affects, and why you do not need to do a thing.

Toll-Free Number Verification Now Needs Your Privacy Policy and T&C Links

Karen King - ESC Hub

Published on: 04/09/2026

Toll-free number verification now asks for your Privacy Policy and Terms and Conditions links. Here is where to add them so your new numbers get approved.