latest software updates

We want to keep you in the loop with all the latest happenings in our courses and system. On this page, you'll find a comprehensive log of all the exciting changes, improvements, and additions we make to our system. Whether it's a new feature, a course enhancement, or a system update, we've got you covered.

Bookmark this page and check back regularly.

Add a Real Live Chat to Your AI Studio Apps Just by Asking

Karen King - ESC Hub

Published on: 15/10/2026

AI Studio can now build a native live chat into your app that matches your site and feeds straight into your conversations, with no extra setup.

Automatically Add Internal Notes to Conversations With Workflows

Karen King - ESC Hub

Published on: 15/10/2026

You can now have your workflows post internal comments into a conversation and tag team members, so the right context reaches the right person without any manual typing.

Safer handling of email attachments in your conversations

Karen King - ESC Hub

Published on: 24/09/2026

ESC Hub is tightening how email conversation attachments are accessed, so sensitive customer files stay protected. Here is what it means and who needs to act.

Your Chat Widget Now Blocks Spam Bots Automatically - Without Bugging Real Visitors

Karen King - ESC Hub

Published on: 19/09/2026

Your chat widget can now catch bot and spam submissions on its own, keeping suspicious leads for review while protecting your messaging costs and sender reputation.