In a significant update, we are thrilled to announce the support for trigger links within WhatsApp. This new feature allows you to enhance customer engagement and streamline automation processes directly through WhatsApp. Here's everything you need to know to get started.

What Are Trigger Links?

Trigger links are a powerful tool that allows you to create a link which, when clicked, triggers an action. This means you can send a link to a customer, and when they click it, you can:

• Track the engagement

• Automate follow-up actions (e.g., calls, emails, alerts)

• Understand customer behavior

• Respond with targeted actions

How to Set Up Trigger Links in WhatsApp

To integrate trigger links into your WhatsApp communications, follow these steps:

1. Access Settings:

   • Navigate to the settings section in your account.

2. Create WhatsApp Templates:

   • Go to the WhatsApp template section.

   • Create your template by defining the body of the message.

3. Add Trigger Links:

   • Within the template creation process, add variables.

   • Select your pre-created trigger links to include them in your template.

     

4. Manage Your Workflow:

   • Once the template is set, you can incorporate it into your workflow.

   • Monitor the trigger link statistics and actions as they function within the workflow.

Automated Do Not Disturb (DND) for WhatsApp

In addition to trigger links, we've implemented an automated DND feature for WhatsApp. Similar to our SMS functionality, if a customer replies with "STOP" or any similar command, DND will automatically be enabled for them. This ensures you respect customer preferences without any manual intervention.

Additional Features and Enhancements

• Snippet Support for WhatsApp: Easily integrate snippets into your WhatsApp messages for consistent and efficient communication.

• Workflow Statistics: Track and analyze the performance of your WhatsApp messages within your workflows.

• WhatsApp Channel Integration: Seamlessly integrate with conversation AI and review systems to enhance customer interactions.

• Send Schedule: Schedule your WhatsApp messages to be sent at optimal times for better engagement.

Getting Started

To begin using these features, head to your settings and start creating your WhatsApp templates with trigger links. For more detailed instructions, follow the steps outlined in the support documentation available in your account.

By leveraging these new capabilities, you can significantly improve your customer engagement and streamline your automation processes through WhatsApp. Get started today and see the difference it can make!