Ever set up a workflow and wondered why certain contacts aren't making it through? Now you can find out without leaving the builder.

ESC Hub has improved the Trigger Stats experience inside your workflow builder, so you can see exactly how contacts are moving through each trigger - right where you're already working.

What's changed

When you click on a trigger inside your workflow, you'll now see a built-in stats section that gives you a quick snapshot of enrollment activity. No need to dig through separate reports or guess what's happening.

From that stats view you can see:

• Contacts attempted - how many contacts triggered the workflow

• Matched contacts - those who met your filter criteria and were enrolled

• Unmatched contacts - those who were blocked by a filter and why

• Top unmatched reasons - the most common reasons contacts are being excluded

• Contact-level detail - search for a specific contact to check whether they matched and why they didn't enroll

  

Why it matters

If your workflow isn't performing the way you expected, the trigger is usually the first place to look. Are the right contacts being enrolled? Are your filters too strict? Is something blocking people who should be getting your emails or follow-ups?

Before this update, answering those questions took time. Now you can spot the issue in seconds and fix it on the spot.

How to use it

1. Open any workflow inside ESC Hub

2. Click on the trigger in the builder

3. Open the stats section to view enrollment activity

4. Click into the detailed view to review matched and unmatched contacts, filter results, and top unmatched reasons

5. Search for a specific contact if you want to check their individual status

Available in both the standard and advanced workflow builder.

Log in to ESC Hub and check it out on any workflow that's already running - it's a quick way to see how your automations are actually performing.