Every inbound email is a potential lead, a support request, or a deal moving forward. Until now, acting on those emails quickly meant manual sorting, manual routing, and manual follow-up. The moment something landed in your inbox, the work fell to a person.

That changes with the new Inbound Email trigger for workflows.

You can now start a workflow the moment an inbound email is received in your mailbox. From brand-new senders to warm contacts to replies inside existing threads - when an email arrives, your workflow can act on it instantly.

What's New

The Inbound Email trigger fires when an email is received and can be narrowed down using a full set of filters so your workflows only run when the right conditions are met.

Available filters:

• Email Sent To / Mailbox - matches the receiving mailbox

• From - matches the sender's email address

• CC - checks copied recipients

• Subject - matches the email subject line

• Body (plain text) - checks the email body content

• Has Attachments - checks whether attachments are present

• Replied to Workflow - checks whether the email came from a specific workflow

• Contact Tag - filters by whether the contact has or doesn't have a specific tag

Custom value picker

You can pass email data through to downstream actions using custom values - message ID, subject line, body content, sender email, sender display name, CC recipients, and full body including the reply thread.

Common Use Cases

• Inbox routing - check which mailbox received the email and send sales, support, or billing traffic into different workflow paths automatically

• Subject-based assignment - catch emails with subjects like "refund" and route them to the right team faster

• Attachment intake - trigger only when attachments are present so teams can react to incoming forms, documents, or proofs as soon as they arrive

• First-touch autoresponder - use the inbound email body in downstream actions to send a more contextual first response

How to Set It Up

Go to Automations > Workflows > Add Trigger and add the Inbound Email trigger. Add filters based on mailbox, sender, subject, body, attachments, or workflow reply source. Save the trigger, then add your actions - create contact, assign, tag, notify, or reply.

A Few Things to Note

• Full cold inbound capture is supported for LC Email dedicated domains and Mailgun dedicated domains. Gmail and Outlook two-way sync, shared domains, and other SMTP setups do not support full cold inbound capture

• This trigger is separate from the Contact Replied trigger - both can exist at the same time

• Each sub-account should use its own dedicated email subdomain to avoid unpredictable inbound routing

If you have any questions about setting up the Inbound Email trigger inside ESC Hub, the support team is here every day. Drop a message inside Escapepreneur Central