Enhancing Workflows with WhatsApp Integration

Gold Star Pro has launched a significant update for WhatsApp integration in workflows. This update introduces a WhatsApp delivery status feature, allowing seamless communication and failover mechanisms. Here's a detailed breakdown of the new functionalities and how to use them.

WhatsApp Delivery Status in Workflows

• Introduction of WhatsApp Delivery Status:

  • Utilize if-else conditions based on WhatsApp delivery status to determine the next steps in your workflow.

  • A toggle has been added to hold the contact in the workflow until a delivery status is received from Meta.

• Benefits:

  • Ensures seamless communication.

  • Enables failover to SMS or email if a WhatsApp message fails.

Step-by-Step Guide

1. Triggering a Workflow:

   • When a customer books an appointment, it triggers the workflow.

   • Send a WhatsApp message using the provided template.

2. Waiting for Delivery Status:

   • The workflow will pause until the delivery status is received.

     

3. Setting Conditions:

   • If the WhatsApp message is successfully delivered, the workflow proceeds.

   • If the message is not delivered (e.g., the number is good but not on WhatsApp), the workflow falls back to SMS.

   • For total failures (bad number), the workflow switches to email.

     

4. Using Templates:

   • Gold Star Pro provides a template for the WhatsApp delivery status workflow.

   • Create a new workflow and select the WhatsApp delivery status template.

     

5. Missed Call Text Back:

   • This feature works similarly to the missed call text back for SMS.

   • Use WhatsApp for missed call text back in the workflow.

     

Additional Features and Bug Fixes

• Upcoming Features:

  • Custom call-to-action buttons via WhatsApp.

  • WhatsApp channel integration with conversation AI.

  • Review management via WhatsApp.

  • WhatsApp profile management and delivery statistics in workflows.

• Bug Fixes:

  • Various internal bug fixes and improvements.