A new update makes it easier than ever to guide users straight from your All-in-One Chat widget to a page of your choosing. The Redirect Call-To-Action (CTA) feature, previously only available in Email/SMS and Live Chat widgets, is now fully supported in All-in-One Chat for a consistent, smooth experience.

Whether you're promoting a special offer, linking to a support center, or helping customers book appointments, you can now set up a clear redirection path right after users submit their contact form—no extra steps required.

What is the Redirect CTA Feature?

This tool allows you to insert a clickable message directly into your chat flow. Once a user fills out and submits a contact form within the All-in-One Chat, the message appears and, when clicked, instantly redirects them to any URL you’ve set.

Key Benefits:

• Directs users to relevant pages after contact submission

• Drives traffic to high-value links like:

  • Support centers

  • Calendar booking pages

  • Limited-time offers or product showcases

• Improves user guidance with minimal friction

• Keeps the experience consistent across all chat widget types

How to Set Up Redirect CTA in All-in-One Chat

Here’s a simple step-by-step guide to start using this feature in your [Agency Name] setup:

Step 1: Open the All-in-One Chat Widget

• Navigate to your chat settings under the appropriate location

• Select the All-in-One Chat widget for editing

Step 2: Enable the Redirect CTA

• Locate the option for Redirect Call-To-Action

• Toggle the feature ON to activate it

Step 3: Customize the Message

• Write a brief message you want users to see after submitting the contact form
  Example: “Thanks! Click here to book your call.”

Step 4: Insert Your Redirect Link

• Paste the URL of the destination page into the link field

• This could be a support article, calendar page, or any promotional content

Step 5: Save Changes

• Review your message and link for accuracy

• Click Save to apply updates

When to Use (and Not Use) Redirect CTA

Best for:

• Prompting immediate actions after a form submission

• Directing users to time-sensitive or high-priority content

• Offering seamless transition to booking or help resources

Avoid using when:

• You're relying on Conversation AI to handle interactions.
  This feature is not compatible and may disrupt automated flows.

Unified Experience Across Channels

With the Redirect CTA now fully integrated into All-in-One Chat, it joins Email/SMS and Live Chat widgets in providing a streamlined, cross-channel user journey. You no longer need to use different tools or settings for each widget—everything works the same way under one interface.