No More Stuck Contacts in Workflows
How It Works
When you refresh a workflow snapshot in ESC Hub, the system now checks for any steps that were removed during that refresh.
If contacts were waiting on a step that no longer exists, ESC Hub automatically removes them from that step so they do not get stuck.
You will see a one time heads up the next time you open the affected workflow, letting you know contacts were cleaned up as part of the snapshot refresh.
Nothing else is required from you.
How to Use It
Refresh a workflow snapshot as you normally would.
If any steps were removed, ESC Hub automatically clears contacts that were waiting on those steps.
Open the workflow and review the brief notification if one appears.
Continue working as normal. No manual cleanup needed.
You will also see a clear log entry inside Execution Logs showing Removed by Snapshot Refresh, so there is full visibility into what happened and why.
Why This Matters
This update removes one of the most frustrating workflow issues teams run into.
Previously, contacts could quietly sit on deleted steps, causing delays, missed automations, and manual cleanup work.
Now:
Contacts keep moving.
Automations stay accurate.
Teams do not need to hunt down stuck records.
You get clarity without extra admin work.
This is especially helpful for anyone iterating on workflows regularly or using snapshots across multiple accounts.
Use Cases
Agencies updating snapshots
You can confidently refresh workflows without worrying about breaking active automations.
Teams refining live workflows
Changes no longer leave contacts stranded in hidden steps.
Admins reviewing workflow health
Execution Logs clearly show what changed, when it changed, and why.
Anyone tired of “Why is this contact stuck?” conversations
Those just got a lot rarer.
