Missed Call WhatsApp Back Is Now Live
How It Works
ESC Hub now lets you automatically follow up on missed calls using WhatsApp.
When a call goes unanswered, the system instantly sends a WhatsApp message to the caller. This turns a missed call into a live conversation without relying on complex workflows, manual follow-ups, or SMS-only responses.
The message is sent from your default WhatsApp number and uses a pre-approved template, so you can go live immediately.
How to Use
To enable Missed Call WhatsApp Back:
Go to Settings inside ESC Hub.
Navigate to Phone System then Voice.
Open Missed Call WhatsApp Back.
Toggle the feature on.
Review or customise the message if needed, then save.
Once enabled, WhatsApp messages are automatically sent whenever a call is missed.
Why This Matters
Missed calls often mean missed opportunities, especially outside business hours or when teams are busy.
WhatsApp messages are more likely to be opened and replied to than SMS or voicemail. This update ensures customers are acknowledged instantly, even when no one can answer the phone.
No extra setup. No workflow building. Just faster follow-up and better response rates.
Use Cases
Local Businesses
Automatically reply to missed calls during busy periods or after hours.
Clinics and Service Providers
Let callers book or respond via WhatsApp without calling back.
Real Estate and Sales Teams
Keep leads engaged instead of losing them to the next business.
High-Volume Call Environments
Reduce manual follow-up while maintaining a personal response.
