Latest Software Updates

Dropdown Fields in Create and Update Record Actions Take Merge Tags Again

August 20, 2026

If you build automations that create or update records, you may have hit a frustrating snag. Dropdown fields stopped offering dynamic values. So if you'd saved something like {{contact.day_1}} in a dropdown, the field opened empty with nothing selected, and there was no way to drop in a merge tag either.

That's fixed now, and it's better than before.

What landed

Single-select dropdown fields in your Create Record and Update Record actions now have the same Standard and Dynamic toggle you already use in Update Contact Field. So you get the choice you'd expect, right where you need it.

Here's how the two modes work:

  • Standard gives you the searchable picklist, image options included. This is your normal pick-from-the-list setup.
  • Dynamic gives you a text input with the custom value picker, so you can drop in a merge tag from a trigger, a formatter, or an inbound webhook.

The best part for existing setups: any saved value that doesn't match a picklist option now opens in Dynamic mode on its own. So the configs you built before all render the way you set them up, no rework needed.

One thing to know

Switching between Standard and Dynamic clears the field on purpose. That stops a leftover value from the other mode saving without you noticing. So if you flip the toggle, just re-enter your value after the switch and you're good.

Where this applies

This covers Create Record, Update Record, and both associated record actions, in contact-based and custom object workflows.

A couple of quick notes so you're not left wondering:

  • Multi-select fields were never affected. Nothing changed for them.
  • Update Contact Field already had this toggle and is unchanged.

If you've got an automation that's been misbehaving because a dropdown wouldn't take your merge tag, go open it and give it another look. It should just work now.

Karen King - ESC Hub

Karen King - ESC Hub

Karen King is the founder of ESC Hub and The Escapepreneur™. She's been a full-time location-independent entrepreneur since 2015, running her business from more than 60 countries while raising a family on the road. She helps business owners cut through the tech overwhelm, consolidate their tools into one place, and build systems that actually make running a business easier.

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