We want to keep you in the loop with all the latest happenings in our courses and system. On this page, you'll find a comprehensive log of all the exciting changes, improvements, and additions we make to our system. Whether it's a new feature, a course enhancement, or a system update, we've got you covered.

Bookmark this page and check back regularly.

native-whatsapp-voice-notes-are-here
native-whatsapp-voice-notes-are-hereESC Hub
Published on: 12/01/2026

WhatsApp voice notes sent from Conversations now deliver as native WhatsApp voice messages, with optional transcripts for customers who enable them in WhatsApp.

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Trigger Links Support for WhatsApp Live!
Trigger Links Support for WhatsApp Live!ESC Hub
Published on: 22/07/2024

Discover how to leverage the new trigger link support for WhatsApp, enhancing your customer engagement and automation capabilities. Learn how to set up trigger links, manage customer preferences with automated DND, and integrate WhatsApp seamlessly into your workflows.

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