How It Works

ESC Hub now connects Email AI with your Knowledge Base, allowing it to generate more accurate and helpful email responses.

Instead of relying on generic responses, Email AI can now reference your existing help articles when replying.

It automatically pulls in relevant information from your Knowledge Base, so responses are based on real, up-to-date content.

As you add or update articles, those changes are automatically reflected in future responses.

How to Use It

To use Knowledge Base-powered Email AI:

1. Ensure your Knowledge Base is set up with relevant articles

2. Open your Email Builder or Email AI tools

3. Generate or reply to emails using AI

4. The system will automatically reference your Knowledge Base content

There’s no manual linking required. Once your Knowledge Base is in place, Email AI will use it automatically.

Why This Matters

Writing accurate email responses takes time, especially when you need to reference specific information.

This update helps you:

• Provide more accurate and contextual responses
• Keep your messaging consistent across emails
• Stay up to date as your Knowledge Base evolves
• Reduce the need to manually write or copy responses

Instead of starting from scratch, your emails are now backed by information you’ve already created.