How It Works

Bots inside ESC Hub can now send up to 100 messages per conversation, instead of stopping at 25.

This applies automatically to:

• Prompt-based bots

• Form-based bots

There’s no extra setup required for existing bots. If you don’t change anything, the higher limit is already in effect.

If you do want control, you can manually set the limit.

How to adjust the message limit:

1. Go to Bot Settings

2. Find “Maximum messages a bot can send in a conversation”

3. Choose a value between 1 and 100

4. Save your changes

How to Use It

This update is especially useful for longer, more natural conversations.

You can now confidently build bots that:

• Ask multi-step questions

• Handle back-and-forth clarification

• Guide users through longer workflows

• Support more complex AI logic without cutting off mid-conversation

For example:

• A lead qualification bot that asks follow-up questions based on previous answers

• A support bot that walks someone through troubleshooting step by step

• An AI assistant that gathers detailed information before taking action

Previously, these flows could hit the message cap and stop abruptly. That limitation is now gone.

Why This Matters

This change fixes one of the most common frustrations with conversational bots.

Before:

• Conversations could end unexpectedly

• Users were left confused

• Admins had to step in manually

Now:

• Conversations can run their natural course

• Bots feel more human and less restrictive

• Automation is more reliable at scale

It also makes AI-driven workflows far more practical for real-world use cases where short conversations just don’t cut it.

Use Cases

This update is a big win if you’re using bots for:

• Lead qualification

• Appointment pre-screening

• Customer support

• Onboarding flows

• AI chat assistants

• Internal team automations

Anything that needs more than a quick question and answer now works the way you’d expect it to.

Final Notes

• The new limit applies automatically to all existing prompt-based and form-based bots

• You’re not forced to use all 100 messages

• Existing bot behavior stays the same, just with a higher ceiling

In short: fewer interruptions, better conversations, and more dependable automation.