Your Google Business Profile just became a full communication hub — now supporting WhatsApp, Text (SMS), and popular social channels.

How It Works

You can now link your WhatsApp, Text, and social profiles directly inside your Google Business Profile (GBP).
This makes it easier for leads to reach you instantly — while keeping all conversations centralized in your CRM.

Here’s what’s new:

1. Link WhatsApp & Text (SMS) with GBP

You can now connect your messaging numbers directly to your Google Business Profile from one easy dropdown inside your CRM.

• Add or select your WhatsApp and Text contact numbers

• Manage these connections from the CRM integrations area

• Automations and lead tracking work seamlessly — no extra setup needed

2. Connect Social Channels with GBP

Bring your audience even closer by linking all your major social profiles — including Facebook, Instagram, LinkedIn, YouTube, TikTok, and Pinterest.

• One-click connection for each channel

• Manage or remove channels anytime from your CRM

• Combine messaging and social touchpoints into a single workflow

Why This Matters

This update bridges the gap between visibility and connection.
Your leads can now reach you faster — and your team can reply from one centralized location.

Higher trust & responsiveness: Customers reach you through familiar, verified channels.
More engagement opportunities: Each channel becomes a new touchpoint for conversations and conversions.
Unified communication: Keep every chat, message, and lead in one CRM-connected hub.

How to Access It

1. Go to Integrations → Sub-account view → Settings → Integrations → Google Business Profile (GBP)

2. Choose a WhatsApp or Text number from the dropdown, or add a new one

3. Connect social channels via the “Social” section

4. Review and save your setup

You can update or remove connected channels anytime from the same screen.

Why It’s a Game Changer

Every message — from WhatsApp, Text, or social media — now flows directly into your CRM.
That means faster responses, better tracking, and a seamless customer journey from first contact to conversion.

Communication made simpler. Connection made stronger.