A Cleaner, Smarter Booking Experience for Services

A booking process that's confusing or clunky costs you clients. People don't always tell you why they didn't complete a booking - they just don't. So anything that removes friction, reduces errors, and makes the experience feel more polished is worth paying attention to.

A set of improvements has just landed for Services booking - on both the business side and the customer-facing booking page.

What's Changed for You Inside ESC Hub

Smarter phone number handling When creating a booking, the country code is now auto-selected based on your business location. One less thing to set manually, one less opportunity for an error.

Default staff selection If you're the logged-in user and you're creating a booking, you're now automatically selected as the staff member. Again - less clicking, less friction.

Service availability alerts If a service is no longer available, a clear banner now appears and unavailable services are highlighted before you save. No more booking something that can't actually be fulfilled.

Appointment Title Improvements

You can now add dynamic values to appointment titles - things like contact name, service type, or location - using a custom value selector. There's also a new global setting under Services - Global Settings - Service Settings where you can configure a default appointment title format that applies across all service bookings. Consistent titles across your calendars, notifications, and integrations make everything easier to manage.

What's Changed on Your Client-Facing Booking Page

A cleaner booking flow Category and location filters are now automatically hidden when only one option exists. If there's only one choice, showing the filter just adds clutter - so it's gone.

Smarter location handling Location details only appear when they're relevant. Less noise, cleaner page.

Clearer payment display on mobile If you take upfront payments or deposits, the amount is now clearly displayed during the mobile booking process. Your clients know exactly what they're paying before they commit - which builds trust and reduces drop-off.

Why It All Adds Up

None of these changes are dramatic on their own. But together they make the booking experience noticeably smoother - for you when setting things up and for your clients when completing a booking. Fewer errors, less confusion, and a more professional experience from start to finish.